We've been advised that some members have received calls from a suspected phone scam.


The scam appears to be a two-step process as follows: 

1. Members may receive a call (or have received a call in the past) from someone claiming to be “The Australian Banking Association” asking you who you bank with and whether you are satisfied with their service, fees & charges.

2. The scammers then call back later claiming to be from the bank the member disclosed in the first phone call, informing them that they are entitled to a refund on fees that have been charged. The caller then asks the member to "confirm" their details so the refund can be processed

Members who have reported these calls describe the caller as having a “strong Asian accent.”


How will I know if I've received a suspicious call?

On the rare occasion when fees are charged in error, MOVE processes fee refunds on all affected accounts internally. We don't need to you to confirm your details to process the refund - because we already have them!

If you receive a phone call from a MOVE representative they will ask you specific questions to verify your identity. Be suspicious if you are asked to provide any of the following information...

  • Internet banking password
  • Address
  • Date of birth
  • Phone number 


What should I do if I receive a suspicious call?

If you have any doubt at all that the person you are speaking to is from MOVE... 

1. Be cautious with providing your details! If the caller gets angry or puts pressure on you to reveal personal information, it's a strong indication that you're talking to a scammer. 

2. Ask the caller with for their name and tell them you'll call them back. If you're speaking to a MOVE representative this won't be a problem.

3. Help us keep other members safe by reporting any suspicious calls as soon as possible


To report a suspicious call please call us on 1300 362 216.