We’ve been made aware of a recent increase in phone scams which are aimed at gaining access to your personal and banking information.

To protect yourself and your MOVE accounts, be sure to read on for important information on how to avoid falling victim to this scam.


What does this scam involve?

The unsolicited callers are claiming to represent the Australian Banking Association (ABA) or MOVE and are asking for bank details to issue a ‘refund’, survey customer satisfaction or record banking history.

Some of the techniques used by these scammers include:

  • Asking who you bank with, how long you have banked with them and whether you are satisfied with your current bank
  • Asking for personal and banking details, including your name and driver’s licence number, bank account or credit card number, PINs or internet banking login
  • Telling people they are owed a ‘refund’ for overcharged bank fees but they have to pay a fee for it. They ask people to send money via post or Western Union.


How do I protect myself from this scam?

If you receive a phone call from MOVE and you have doubts if the person you are speaking with is a legitimate MOVE representative, simply ask to call them back. If you’re speaking with us, this won’t be a problem.

Remember to be suspicious if you are asked to provide any of the following information:

- Internet banking password

- Address

- Date of birth

- Visa card details

- Remote access to your device (computer, laptop, tablet)


What do I do if I think I’ve been scammed?

If you have reason to believe you have provided your personal details to someone who is not a MOVE representative, please contact us immediately.


Help us keep other members safe by reporting any suspicious calls as soon as possible on 1300 362 216.