Alert: Phone scams on the increase

We’ve recently been made aware of an increase in phone scams aimed at gaining access to your personal and banking information.


What does this scam involve?

A caller claiming to represent the Australian Banking Association (ABA) or MOVE calls the potential victim and tries to convince them to provide their personal information or bank details.   


Some of the tactics used by scammers include:

  • Asking how long you’ve been with your current bank and whether you are satisfied with them
  • Asking for personal and banking details, including your bank account or credit card number, PINs or internet banking login
  • Telling people they are owed a ‘refund’ for overcharged bank fees - but that it can only be processed once they have to paid a fee via Western Union


How do I protect myself from this scam?

If you receive a phone call from someone in relation to your banking, simply ask for their number to call them back. If you’re speaking with a MOVE representative this won’t be a problem.


Remember to be suspicious if you are asked to provide any of the following information:

-Internet banking password


-Date of birth

-Visa card details


What do I do if I think I’ve been scammed?


If you have reason to believe you have provided your personal details to someone who is not a MOVE representative, please contact us immediately.


Help us keep other members safe by reporting any suspicious calls as soon as possible on 1300 362 216