We’ve been made aware of a recent increase in SMS phishing scams which are aimed at gaining access to your personal and banking information.

To protect yourself and your MOVE accounts, be sure to read on for important information on how to avoid being targeted by this scam. 


What does the scam involve?

The SMS phishing attempts are asking people to update their customer details by clicking on a link. The link directs people to a fake website which attempts to steal customer information. These text messages and websites are built to look legitimate, so it can be easy to fall victim to them.


How do I protect myself from this scam?

Firstly, MOVE will never send you an SMS asking you to update your contact details. If MOVE needs to update your details, we will contact you directly. 


If you receive a phone call from a MOVE representative they will ask you specific questions to verify your identity. Be suspicious if you are asked to provide any of the following information:

  • Internet banking password
  • Address
  • Date of birth
  • Phone number


If you are unsure if you are speaking with a MOVE representative, ask to call them back. If you’re speaking with a MOVE representative this won’t be a problem.


How do I securely update my details?

You can securely update your contact details through your internet banking by simply selecting the ‘My Preferences’ menu option, and then choosing ‘Update Contact Details’. If you’d prefer to speak to someone on the phone, you can also update your contact details by calling a MOVE representative.


To report a suspicious SMS please call us on 1300 362 216.