Since we announced the upcoming changes to our transactions account fees, we've had a number of questions from members about how the changes will affect them.

To provide you with as much information as possible about our new fee structure (and how you can avoid fees altogether!) we've put together some FAQs to help explain...

  • Why we've made the changes
  • How you can qualify for transaction fee-free banking
  • What happens with joint accounts, and those members with multiple member numbers

If you have a question that's not covered in these FAQs please call us on 1300 362 216 during business hours, and speak to one of our member care consultants about making this change work for you.


Read our FAQs here...