SCAM ALERT: We’ve been made aware by our members of a recent increase in remote access scams.

We’ve been made aware of a recent increase in remote scams which are aimed at gaining access to your computer and banking information.

To protect yourself and your MOVE accounts, be sure to read on for important information on how to avoid falling victim to this scam.

What does this scam involve?

The unsolicited callers are impersonating well-known businesses such as Telstra, NBN, Microsoft or even the police, and spin you a very credible and believable story about why they need to access your computer using software such as TeamViewer.

Some of the techniques used by these scammers include:

The scammers claim they are tracking ‘scammers’ or ‘hackers’, and tell you that their computer has been compromised. They then go on to ask for permission to gain access to your computer and internet banking details to help catch the scammer or hacker from your computer.

The scammer will then pretend to deposit money into your account. In reality, the scammer just shuffles money between your accounts (for example, from your credit card account to the savings account), which gives the illusion of money being deposited. The money is then sent out of your account as part of the con to ‘catch a scammer’, straight to the scammer’s own bank accounts.

How do I protect myself from this scam?

It’s vital to never give an unsolicited caller access to your computer, and under no circumstances offer your personal details, credit card or online account details over the phone.

If you receive a phone call out of the blue about your computer and remote access is requested, it’s a scam 100 per cent of the time. Just hang up.

Remember to be suspicious if you are asked to provide any of the following information:

- Internet banking password

- Address

- Date of birth

- Visa card details

- Remote access to your device (computer, laptop, tablet)

What do I do if I think I’ve been scammed?

If you have reason to believe you have provided your personal details to someone who is not a MOVE representative, please contact us immediately.

Help us keep other members safe by reporting any suspicious calls as soon as possible on 1300 362 216.